ROMENT · YOUR STAY, CLEARLY
Terms & conditions
Everything you need to know about requesting, paying for and enjoying your stay.
Updated: 2026-10-11
Booking & confirmation
Roment Company operates this website for its residences in Buraydah, Al Qassim. When reservations are available, choose a unit, dates and guest count to submit a request. A request does not reserve the unit or confirm a stay. Staff approval provides a 30-minute payment window with the price and policy recorded in your booking. Confirmation follows verified payment and availability. Expired payments or availability conflicts require staff review before confirmation. For units with instant booking enabled, the payment window begins after availability is checked.
Prices & payment
All amounts are in Saudi riyals. Before dates are selected, the displayed rate is the base nightly rate. The booking summary itemizes nights, discounts, fees, tax and the total before payment. Rates may vary by date and stay length. Offers apply only to eligible nights under their stated conditions; unlisted offers are not combined. Optional services, including late arrival, are charged only when selected. Card details are processed by the payment provider; we do not store full card numbers. The price saved in an active payment window applies. Later changes to the stay require a new agreement.
Arrival & departure
Arrival and departure times appear on the unit page and in your booking, in Riyadh time. Exact directions and private access instructions are released after confirmation and payment. Keep your mobile number current and available for messages, and share access codes only with guests on the booking. Identity verification may be required under applicable rules. Late arrival does not extend checkout or change booked nights. Contact us before an arrival after midnight to confirm the correct booked night.
Changes, cancellation & refunds
The unit’s stay and cancellation policy is displayed before you submit a request and is saved with the booking. Cancellation eligibility and refundable amounts depend on that policy and the timing of your request. Request cancellation from your booking or contact us. Receipt of a request does not mean a cancellation or refund is complete. Staff review the request and communicate the outcome and any refundable amount. Approved refunds are submitted to the original payment method; posting time depends on the provider and bank. Changes to the unit, dates or guest count depend on availability, repricing and approval. These terms do not remove statutory rights.
Using the residence
Respect the stated capacity, unit rules, quiet hours and safety instructions. Do not use the residence for unlawful activities, disturb neighbours or hold unauthorized gatherings. Report defects or damage promptly so we can address them. Damage charges are not automatic; the facts and documented costs are reviewed with the guest under the applicable policy and rules. Do not transfer a booking to another person without staff approval.
Support & complaints
For questions or an arrival or stay problem, call +966 16 369 1754 and provide your booking reference. If a confirmed stay cannot be supplied, staff will contact you to address the situation and discuss an available solution or applicable refund. We will not substitute a unit or charge a price difference without your agreement. Applicable Saudi Arabian laws govern the relationship, and these terms do not restrict your right to contact competent authorities. The terms and policy recorded with your booking apply; later updates apply to new requests.